To complete the Macayo’s customer satisfaction survey online, you need to follow these steps:
- Go to the survey page on the Macayo’s website, by entering its address into your browser. You can obtain the address in question (for the Macayo’s survey page) from the ‘links’ section at the bottom end of this article. When you enter that address into your browser, the Macayo’s customer survey page will load immediately.
- Once the Macayo’s customer survey page loads on your browser, check within the middle part of it, and you will see somewhere it says ‘Email sign up for’ and next to that is a ‘Select One’ button. Click there.
- On the screen you will be taken to, as required, start by selecting the Macayo’s location you visited. Then enter the date of your visit, server name and server number as well as the check/receipt number into the respective spaces. (You can find these details in your Macayo’s receipt).
- Scroll down and as required, enter the time of day you visited the Macayo’s outlet (by selecting the appropriate time range from the drop down options).
- Below the space where you are supposed to enter the time of day you visited Macayo’s, you will find a space provided for you to enter your comments. So this is where you type in the feedback you wish to share with Macayo’s management.
- Further down, you will find questions on how long you have been patronizing Macayo’s, how often you visit Macayo’s and how you go to hear about Macayo’s. Answer all these questions by clicking on the downward arrows below them, then selecting the appropriate responses from the options given.
- If you scroll further down, you will find a space where you are supposed to rate your overall experience (the possible ratings being ‘Excellent’ or ‘Less than excellent’). Below that are questions on how welcome you felt, the knowledge of the server you interacted with at Macayo’s, the appearance of the Macayo’s team members you interacted with and the food quality as well as its freshness. In all these matters, the rating is either ‘excellent’ or ‘less than excellence’ – the inference being that Macayo’s is a company that is truly beholden to excellence and nothing less.
- After the question on Macayo’s food quality and freshness, you will encounter more questions on the speed of the service you received, the cleanliness of the Macayo’s location you visited, the likelihood of you returning to Macayo’s in the future and whether you would like to be contacted by someone from Macayo’s on the feedback you gave.
- As you move towards the end of the Macayo’s survey, you will find a space provided for you to enter your email address (if you’d like to be contacted by someone from Macayo’s), another space where you are supposed to enter your full name and a space where you are supposed to state if you’d like to join Macayo’s VIP e-club.
- If you click to indicate that you wish to join Macayo’s VIP e-club, more spaces will appear at the bottom end of the Macayo’s survey form. Those will include a space for you to enter your full name again, your email address and your date of birth.
- After answering all the questions/filling all required details in the Macayo’s survey, click on the ‘Submit’ button at the bottom end in order to complete the survey.
Macayo’s survey page: